Gothic Bubbles

Last updated: September 2026

This Warranty Policy explains what is covered, what is not covered, and how Gothic Bubbles supports customers when items develop faults. This policy applies to all online orders placed through our website.

1. Overview

Gothic Bubbles provides a standard 30‑day warranty on all new, sealed items. If a product develops a fault within this period, we will repair, replace, or refund the item depending on availability and condition.

Some products may also include a manufacturer’s warranty, which can extend beyond our 30‑day period. Where applicable, manufacturer warranty details will be included inside the product packaging.

2. What the Warranty Covers

Our warranty covers:

  • Manufacturing defects
  • Internal faults that occur during normal use
  • Items that stop functioning correctly within 30 days
  • Missing components inside sealed packaging
  • Electronic items that fail under normal operation

If the fault is confirmed, we will provide:

  • A replacement (if stock is available)
  • A refund
  • Or store credit

3. What the Warranty Does NOT Cover

The warranty does not cover:

  • Damage caused by misuse, accidents, or neglect
  • Damage caused by improper storage
  • Water damage
  • Items opened or tampered with by the customer
  • Cosmetic damage (scratches, dents, wear) caused after delivery
  • Items sold as clearance, damaged, or non‑returnable
  • Mystery boxes (unless the contents are faulty)
  • Consumable items (e.g., batteries, sweets, glow sticks)

4. Faulty Items on Arrival (DOA)

If your item arrives faulty:

  1. Contact us within 48 hours
  2. Provide photos or videos showing the issue
  3. Include photos of the packaging if damaged

We will arrange a replacement or refund immediately.

5. Warranty Claims After 30 Days

If your item develops a fault after 30 days, it may still be covered by a manufacturer warranty if one exists.

In these cases:

  • We will advise you on how to contact the manufacturer
  • We can help with documentation or proof of purchase
  • We may act as an intermediary if the manufacturer requires it

Not all products include manufacturer warranties — this depends on the brand.

6. Items Without Manufacturer Warranty

If an item has no manufacturer warranty and develops a fault after 30 days, it is no longer covered by Gothic Bubbles’ standard warranty.

We may still offer:

  • A discount on a replacement
  • Store credit
  • Or repair advice

This is handled case‑by‑case.

7. How to Make a Warranty Claim

To start a warranty claim, contact us with:

  • Your order number
  • A description of the fault
  • Photos or video evidence
  • Your preferred resolution (refund or replacement)

Email: gothica1977@hotmail.com

Phone: 01253 468373

We aim to resolve all warranty claims within 3–5 working days.

8. Return Shipping for Warranty Claims

  • Gothic Bubbles covers return postage for faulty or defective items.
  • Buyers cover return postage for non‑fault returns (unwanted items).

We recommend using a tracked service for your protection.

9. Replacement Stock Availability

If a replacement is not available:

  • You may choose a refund
  • Or store credit
  • Or a similar item of equal value

We will always inform you of stock status before processing the claim.

10. Contact Us

If you have questions about this Warranty Policy or need help with a claim:

Gothic Bubbles Blackpool, UK

Email: gothica1977@hotmail.com

Phone: 01253 468373