1. What is Gothic Bubbles?

Gothic Bubbles is a curated marketplace of curiosities — collectibles, gaming gear, mystic merch, toys, accessories, and metal‑touched treasures. Every item is hand‑selected, sealed, and shipped from our Blackpool vault.

2. Are all items new and sealed?

Yes. Unless clearly stated otherwise, all items are brand‑new and factory‑sealed. Occasionally we list rare pre‑owned collectibles, but these are always described accurately.

3. How quickly do you ship orders?

Orders are dispatched within 1–2 working days. During busy periods (sales, holidays, restocks), dispatch may take up to 3 working days.

See our Shipping Policy for full details.

4. Do you offer local collection?

Yes — customers in the Blackpool FY1 area can request cash on collection. Contact us before ordering to arrange pickup.

5. What if my item arrives damaged?

Contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund according to our Returns & Refunds Policy.

6. Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, the standard returns process applies.

7. Do you ship internationally?

Yes — we ship worldwide where permitted. International buyers are responsible for customs duties and import taxes. Delivery times vary by region.

8. What payment methods do you accept?

We accept secure payments via:

• PayPal
• Stripe
• Major credit/debit cards

We never store full card details.

9. How do I contact Gothic Bubbles?

Email: gothica1977@hotmail.com Phone: 01253 468373 Location: Blackpool, UK

Messages are monitored every single day, even when the physical shop is closed.

10. Do you have a physical shop?

Yes — Gothic Bubbles operates a physical retail shop with an eBay sales channel. Some items appear online only; others are available in‑store.

11. What are your opening hours?

Mon–Wed: 9:30 am – 5:30 pm Thursday: Closed Fri–Sat: 9:30 am – 5:30 pm Sunday: Closed

Even when the shop is closed, the website is monitored daily. Online orders and messages are always checked.

12. How quickly do you respond to messages?

We aim to respond within 24 hours. Support is monitored daily, including Sundays and bank holidays.

13. Do you restock sold‑out items?

Some items are restocked regularly; others are limited‑run or discontinued. Contact us if you’re waiting for a specific item.

14. Are your products genuine?

Yes — all items are 100% authentic, sourced from trusted suppliers or official distributors. We do not sell counterfeit or bootleg products.

15. Do you offer gift wrapping?

Not currently. All items are packaged securely and professionally.

16. Can I change my delivery address after ordering?

If your order has not been dispatched, we can update your address. Once shipped, the address cannot be changed.

17. What happens if my parcel is returned to sender?

If a parcel is returned due to an incorrect address or failed delivery attempts, we will contact you. You may choose to have it re‑sent (additional postage may apply) or refunded according to our Returns Policy.

18. Do you offer discounts or promotions?

Yes — seasonal promotions, bundle deals, and clearance offers appear throughout the year. Check the homepage banners or follow our social media channels.

19. How do I track my order?

If your order includes tracking, you will receive a tracking number via email once dispatched.

20. Can I request a specific delivery date?

We cannot guarantee exact delivery dates, but we can advise the best shipping option for your timeframe.

21. Do you sell wholesale or bulk quantities?

No. Gothic Bubbles does not offer wholesale or bulk purchasing. All items are sold individually for personal use, collecting, gifting, or single‑unit retail customers.

22. What if I receive the wrong item?

Contact us within 48 hours with your order number. We will correct the mistake immediately at no cost to you.

23. Do you accept returns on clearance items?

Clearance items may not be eligible for returns unless faulty. See our Returns & Refunds Policy for full details.

24. How do I contact customer support?

You can reach us any time via:

Email: gothica1977@hotmail.com

Phone: 01253 468373

Support is monitored daily — even on closed shop days.

25. Are your online prices the same as in‑store?

Online and in‑store prices may differ due to promotions, stock levels, or platform fees.

26. Do you offer pre‑orders?

Not at this time. All items listed are in stock and ready to ship.

27. Can I reserve an item?

We do not offer reservations. Items are sold on a first‑come, first‑served basis.

28. Do you provide invoices or receipts?

Yes — order confirmations and receipts are emailed automatically. If you need a VAT‑style invoice, contact us.

29. Are your items suitable for children?

Some items are suitable for children; others are collectibles or age‑restricted. Always check product descriptions for age guidance.

30. Do you offer customer accounts?

Yes — you can create an account to track orders, save details, and view past purchases.

31. How secure is my data?

Your data is protected and handled according to our Privacy Policy. We do not sell or share your information for marketing.

32. Can I change my email or account details?

Yes — log into your account and update your information. If you need help, contact support.

33. Do you accept returns for unwanted gifts?

Yes — as long as the item is unopened, unused, and within the 30‑day return window.

34. What if my tracking says “delivered” but I didn’t receive it?

Contact the carrier first, then contact us. We will assist with a delivery investigation.

35. Do you offer combined shipping?

Yes — multiple items purchased together may be combined into one parcel where possible.

36. Do you offer digital products?

No — all items are physical products.

37. Can I change my order after placing it?

If the order has not been dispatched, we can modify it. Once shipped, changes are not possible.

38. Do you accept returns on mystery boxes?

Mystery boxes cannot be returned unless the contents are faulty.

39. Do you offer loyalty rewards?

Not currently — but this may be added in future.

40. How do I report a website issue?

Email us at gothica1977@hotmail.com with details of the issue.

We monitor the website daily and fix problems quickly.