Welcome to Gothic Bubbles Customer Support. Whether you need help with an order, have a question about a product, or simply want to get in touch, this page provides everything you need.

We monitor the website every single day, even when the physical shop is closed — so you’ll always be heard.

1. Contact Information

📧 Email Support

gothica1977@hotmail.com We aim to respond within 24 hours.

📞 Phone Support

01253 468373 Available during shop hours.

📍 Location

Blackpool, UK (Full address provided upon request for collections)

2. Shop Opening Hours

Mon–Wed: 9:30 am – 5:30 pm

Thursday: Closed

Fri–Sat: 9:30 am – 5:30 pm

Sunday: Closed

Even when the shop is closed, online support is monitored daily, including Sundays and bank holidays.

3. Order Support

🔹 Order Confirmation

You will receive an email confirmation immediately after placing your order.

🔹 Tracking Information

If your order includes tracking, you will receive a tracking number once the parcel is dispatched.

🔹 Changing Your Order

If your order has not yet been dispatched, we can update your:

• Delivery address
• Contact details
• Order contents

Once shipped, changes are no longer possible.

4. Delivery & Shipping Help

🚚 Delivery Times

Orders are dispatched within 1–2 working days. Delivery estimates vary by carrier and location.

📦 Missing or Delayed Parcels

If your parcel is delayed or missing:

1. Check your tracking link
2. Contact the carrier
3. Contact us if unresolved after 7 days

We will assist with a delivery investigation.

📬 “Delivered” but not received

Contact the carrier first, then contact us. We will help investigate and resolve the issue.

5. Returns & Refunds Support

🔹 Return Window

You may return items within 30 days of delivery.

🔹 Condition Requirements

Items must be:

• Unused
• Undamaged
• In original packaging
• Complete with all accessories

🔹 Faulty or Damaged Items

Contact us within 48 hours with photos. We will arrange a replacement or refund.

🔹 Clearance Items

Clearance items may not be eligible for returns unless faulty.

Full details are available in our Returns & Refunds Policy.

6. Product Support

🔹 Authenticity

All products are 100% genuine and sourced from trusted suppliers.

🔹 Age Guidance

Some items are collectibles or age‑restricted. Check product descriptions for suitability.

🔹 Restocks

Some items restock regularly; others are limited‑run. Contact us if you’re waiting for a specific item.

7. Account Support

🔹 Creating an Account

You can create an account to:

• Track orders
• Save delivery details
• View past purchases

🔹 Updating Account Details

Log in to update your email, address, or password. If you need help, contact support.

8. Technical Support

🔹 Website Issues

If you encounter errors, broken pages, or checkout problems, email us at: gothica1977@hotmail.com

We monitor the website daily and fix issues quickly.

9. Additional Help

If you need assistance not covered on this page, contact us directly. We’re here to help — every day.